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How to fix: Stuck at 'getting my ID' on UltraViewer

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Tracy Tran
We specialize in providing the most up-to-date knowledge and information on computer tips and software to control remote computers. Connect for work 24/7

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Mark - 10/5/2017 3:30:27 AM

Does version 6 allow true color yet. Its very hard to work with this grainy version. Thanks

Mark - 10/5/2017 7:37:12 AM

I was wrong, you did add high color! THanks!

RL - 9/21/2018 1:58:45 PM

downloaded the latest version and followed above steps. Still my ID is not displayed.
stuck at 'Getting my ID'...plz help

Marie - 10/10/2018 12:25:20 PM

still stuck on "getting my i.d" after doing steps you reccommended

ym - 2/28/2019 4:14:51 PM

still stuck on "getting my i.d" after doing steps you reccommended

Mohd aamir - 4/21/2019 12:27:07 AM
thaneeshraane - 7/2/2019 3:24:32 PM

Hackercombat provides free firewall software, which give best protection against malware, phishing, botnets etc.. at the gateway. MYDLP SUITE firewall uses static and behavioral analysis to provide zero-day malware protection at the gateway.

rob - 8/17/2019 3:04:44 PM

Hi, I had no issues in connection, but I got my screen freezing. I Can't click or do anything with my remoted computer using Ultraviewer. Please help

pradeep korke - 2/26/2020 4:15:18 PM

I already mark mail yesterday. Your person had replied to do that link. We had already check that url.
but 2112 port is not opend. with out that port we need to work our ultraviewer.
previous i ts working fine.
now why its not working. kindly do the needful on urgent basis.

pradeep korke

Abdul Hannan - 12/5/2020 6:33:55 AM

i hv sonicwall firewall in my office, i hv allowed but its not ganerating id. plz advice on this issue

UltraViewer - 7/14/2021 4:23:59 PM

Hello, please add domain * to your firewall whitelist

thiew - 3/14/2021 9:11:47 AM

Connot get id

rahmanto bs - 8/26/2022 9:43:42 AM

After i allow this domain * i can get my ID but after i try to connect always stuck at connecting to partner and pop up the notification said Connect time out
Do you know how to fix this?

UltraViewer - 9/26/2022 5:32:33 PM

Hello Rahman!
Have you tried changing to port 2112? Please also allow port 2112 on your firewall.


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